Client Advocacy Representative

Anywhere, USA
Posted 2 months ago

About Provencher & Company:

Provencher & Company is a dynamic organization supplying quality claims outsource solutions to insurance carriers, countrywide.  There are many competing vendors in our marketplace, but we are not your typical “vendor”.  Our company was built by insurance company claims executives to support insurance companies’ claim operations to help them meet their organizations goal of providing quality claims solutions at a reasonable cost.

We excel in providing professional, knowledgeable claims professionals to handle large losses, catastrophe claims, business interruption and daily property claims, as well as handle complete liability investigations, task assignments including scene investigations and property damage appraisals, construction defect claims as well as first party automobile claims for personal and commercial insurance policyholders.

Position Summary:

As the Inside Sales agent, you are responsible for helping to increase revenue and gross margin through tele-sales efforts and lead generation activities. As well, the role has responsibility to create overall customer satisfaction and attainment of key business performance metrics, including revenue and GP, for a large geography.  As the primary salesperson for a defined list of accounts, you will have primary responsibility for a list of named accounts, while also working collaboratively with the field based Sales team to develop and execute new business opportunities including:

  • Driving market relevant sales of service offerings, existing and new, to clients
  • Growing the relationship between Provencher & Company and its clients
  • Orchestrating field demand generation
  • Supporting successful service delivery between company technical personnel and client
  • Maintaining and reporting accurate pipeline and forecast across all service offerings

You must be a highly organized, self-sufficient individual, capable of extensive collaboration and ability to manage your time efficiently.  In this role, you will serve as the primary representative for the client and have responsibility for developing the Provencher and Company values for the client relationship.

PRIMARY DUTIES AND RESPONSIBILITIES:

  • Responsible for overall Customer Satisfaction within your primary named accounts.  Facilitate the successful resolution of operational customer satisfaction issues, consistent with our commitment to operational excellence; client satisfaction and reference ability is paramount.
  • Responsible for the attainment of key business metrics including, but not limited to services revenue, GP, and new lead generation.  Collaborate with field sales personnel on new leads, presales and post-sale investments.  Provide weekly sales forecasts and revenue / GP commitments in conjunction with direct Management. Maintains accurate and complete records of the sales opportunities in the Provencher & Company CRM (SFDC).
  • Active collaboration with Sales Management and field Sales personnel to create opportunities outside of their primary accounts.
  • Responsible for understanding service relevance in your named accounts.  Manage the growth of services revenue, with particular emphasis on growth revenue, including all existing and new service offerings within the Provencher & Company portfolio of services.
  • Responsible for effective internal engagement and communication with administrative, technical, financial or management teams necessary to support client growth requirements.
  • Serves as a change agent; leads, sponsors and supports the Provencher & Company organizational transformation objectives.

Knowledge and Skills:

  • Must be capable of collaboration at all levels within the company, clients and with partners.
  • Must be very comfortable speaking directly with clients in a consultative manner, closing key opportunities, as well as handling complex service delivery issues. 
  • Must possess general account management capabilities, understanding of financial data and have a general comprehension of statistical analysis
  • Must understand key industry drivers and buying criteria for the portfolio of services. 
  • Must have demonstrated an ability to manage a business relationship, comprised of a moderate volume of transactions requiring various levels of internal efficiency and external effectiveness.
  • Strategic account planning:  methods, change management, opportunity development
  • Demonstration of Provencher & Company’s core values.
  • Conflict management and resolution skills – must be able to build consensus and anticipate and solve problems.
  • Excellent interpersonal, written, and oral communication skills.

EDUCATION/QUALIFICATIONS REQUIRED:

  • 4-year degree –Desirable but not required.
  • Demonstrated business and industry experience in the applicable service domains.
  • Greatest qualification of need is passion, hard work and a willingness to succeed

WORK EXPERIENCE REQUIRED:

  • A minimum 5 years work experience in the services industry. Experience should include services-related experience in a sales and or operations capacity for services organization
  • Proficient level of business savvy, interpersonal, communication and organization skills required.   Proven ability to develop/sustain relationships.
  • Multinational and international sales experience is a plus

SKILLS AND CORE COMPETENCIES:

  • Must be capable of collaboration at all levels within the company, clients and with partners.
  • Must be very comfortable speaking directly with clients in a consultative manner, closing key opportunities, as well as handling complex service delivery issues. 
  • Must possess general account management capabilities, understanding of financial data and have a general comprehension of statistical analysis
  • Must understand key industry drivers and buying criteria for the portfolio of services. 
  • Must have demonstrated an ability to manage a business relationship, comprised of a moderate volume of transactions requiring various levels of internal efficiency and external effectiveness.
  • Strategic account planning:  methods, change management, opportunity development
  • Demonstration of Provencher & Company’s core values.
  • Conflict management and resolution skills – must be able to build consensus and anticipate and solve problems.
  • Excellent interpersonal, written, and oral communication skills.

EMPLOYEE BENEFITS AVAILABLE:

  • Medical, dental & vision coverage availableHRA Employer Contributions
  • Wellness & Incentive Program for Qualifying Enrollees
  • Generous personal & vacation time policy
  • Paid holidays
  • Retirement Savings Plan: 401K 
  • Life Insurance and AD&D
  • Short-Term & Long-Term Disability
  • Employee Assistance Program

All candidates must pass a full background check.

Please fill out the form below and attach your resume:

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Job Features

Job CategoryProperty/Casualty

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