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Provencher & Company, LLC Assures Business Continuity Amid the Coronavirus (COVID-19) Outbreak

HAMMOND, LA., March 11, 2020 — Provencher & Company, LLC is committed and prepared to provide the continuation of our services to our customers and partners during the global response to the COVID-19 virus.  With secure technology-based customer solutions, we are positioned to continue to provide our core services without interruption.  The threats to an organization’s continuity of operations are significant during natural disasters and a pandemic outbreak, and as part of our existing Business Continuity Plan (BCP), we will deliver our essential functions and services without interruption.

General Highlights of our COVID-19 Pandemic Response and Preparation

Provencher & Company, LLC has established the following mitigation strategies to ensure essential operations can continue during the spread of COVID-19:

Provencher & Company, LLC senior management will continually monitor official third-party communications, regarding the rate and effects of infectious disease, specific to areas of essential worker concentration globally. Communications monitored will include those from the World Health Organization, the Center for Disease Control (CDC), and applicable local and state agencies.

Provencher & Company, LLC, as a baseline for operations, enables all key employees to work remotely and provides the equipment, connectivity and applicable applications, and resources to ensure long-term viability of Provencher & Company, LLC’s core business and offerings, regardless of restrictions on office accessibility.

All Provencher & Company, LLC key employees have access to remote workstations in case of an office shutdown. All employees have access to secure VPN and remote collaboration tools to ensure work will continue if a mandatory work from home policy is imposed.

Communications from our Human Resources and Business Continuity Team ensures all staff is made aware of restrictions on face-face meetings, non-essential business travel, as well as restrictions on returning to work after having been out on sick leave.

Provencher & Company, LLC works closely with all subcontractors to provide a coordinated pandemic response.  Provencher & Company, LLC management communicates daily with each provider to ensure awareness and response surrounding any changes in the situation.

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Provencher & Company, LLC is a nationwide provider of property and liability claims solutions including: daily and catastrophe loss adjustment; major claim management; business interruption claims handling; and expert litigation support.

Our ability to provide comprehensive and innovative solutions, customized and client-specific, is driven by experience and direct collaboration. Clients include: insurance companies; brokers; MGAs; TPAs; wholesalers; E&S markets; reinsurance companies; Lloyd’s; and law firms.

OUR VISION

Creating a culture of community, fairness and dedication to those we serve. These include: stakeholders; associates; clients; insureds; claimants; local communities and charities.

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