24/7 CLAIM NUMBER: 866-722-5246
At Provencher & Company we will earn your trust as a business partner.
HAMMOND, LA., March 11, 2020 — Provencher & Company, LLC is committed and prepared to provide the continuation of our services to our customers and partners during the global response to the COVID-19 virus. With secure technology-based customer solutions, we are positioned to continue to provide our core services without interruption. The threats to an organization’s continuity of operations are significant during natural disasters and a pandemic outbreak, and as part of our existing Business Continuity Plan (BCP), we will deliver our essential functions and services without interruption.
General Highlights of our COVID-19 Pandemic Response and Preparation
Provencher & Company, LLC has established the following mitigation strategies to ensure essential operations can continue during the spread of COVID-19:
Provencher & Company, LLC senior management will continually monitor official third-party communications, regarding the rate and effects of infectious disease, specific to areas of essential worker concentration globally. Communications monitored will include those from the World Health Organization, the Center for Disease Control (CDC), and applicable local and state agencies.
Provencher & Company, LLC, as a baseline for operations, enables all key employees to work remotely and provides the equipment, connectivity and applicable applications, and resources to ensure long-term viability of Provencher & Company, LLC’s core business and offerings, regardless of restrictions on office accessibility.
All Provencher & Company, LLC key employees have access to remote workstations in case of an office shutdown. All employees have access to secure VPN and remote collaboration tools to ensure work will continue if a mandatory work from home policy is imposed.
Communications from our Human Resources and Business Continuity Team ensures all staff is made aware of restrictions on face-face meetings, non-essential business travel, as well as restrictions on returning to work after having been out on sick leave.
Provencher & Company, LLC works closely with all subcontractors to provide a coordinated pandemic response. Provencher & Company, LLC management communicates daily with each provider to ensure awareness and response surrounding any changes in the situation.
Provencher & Company, LLC is a nationwide provider of property and liability claims solutions including: daily and catastrophe loss adjustment; major claim management; business interruption claims handling; and expert litigation support.
Our ability to provide comprehensive and innovative solutions, customized and client-specific, is driven by experience and direct collaboration. Clients include: insurance companies; brokers; MGAs; TPAs; wholesalers; E&S markets; reinsurance companies; Lloyd’s; and law firms.
Creating a culture of community, fairness and dedication to those we serve. These include: stakeholders; associates; clients; insureds; claimants; local communities and charities.
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Submit a claim today or call Toll Free: 866 PC-Claim ( 866-722-5246) to speak to one of our representatives >
I started using Provencher this year and have been very happy with their work product and their customer service. (June 2016)
I have been in the insurance business for 37 years, It has been a pleasure working with Provencher and company as an independent since the inception. What separates the Provencher group from the rest? Professionalism. They are professionals and they expect the same from everyone. Congratulations and may you enjoy continued success.
Happy Anniversary! I wish I could say I had been with you since the start however I am just happy to be here now. Many more successful years are ahead. I wish us well!
My relationship with Jerry, Dave, Julie, and Kandy began back during Katrina. One of my most fond memories was meeting with the owners and operators. It was an incredible meeting to say the least. Dave had just unveiled W5--and you can only imagine a room full of adjusters, back in 2005, trying to grasp the potential of this platform.
W5 has been one of the best innovations for insurance adjusting! The Staff and colleagues which were present then and now representing Provencher have never wavered in their commitment to provide the best business model in the industry.
I’ve always been amazed to see Jerry, Dave, Julie, and Kandy’s dedication, knowledge, and professional approach during Katrina and in every cat and situation since. Their care and ability to make you not feel like a number is the driving force for why I enjoy working with Provencher. Live long and prosper Provencher and Company!
VP Property Claims
I am writing to tell you how pleased we are with your company’s Business Interruption office. The manager, Kandy Ray and all the staff there have impressed not only me, but every member of our company and our policyholders they have dealt with. The Provencher & Company Business Interruption staff not only performs splendidly, they perform splendidly all the time.
Property Claims Manager
Kandy, congratulations on your excellent deposition in this case. According to our attorney, you did such a good job the plaintiffs now want to mediate. Thanks for your help in this matter.
I'd like to take a moment to compliment one of your claims adjusters, who I recently had the pleasure of meeting. Once here, she was thorough and knowledgeable about her trade. In today's technological world, far too many businesses have forgotten how to treat their customers like people. I commend you for having staff that make an annoying incident much more tolerable just by being human about the situation.
I wanted to let you know that I met with the adjuster (TJ Dohogne) from Provencher & Company. Having never before been involved in any type of home insurance claim I was not sure what to expect during this phase of the process. He was courteous, professional and helpful. He did a great job educating me as to the difference between flood damage and wind damage, and was genuinely interested in being fair with me and the company I work for.
NEWS RELEASE or Immediate Release Contact: David Kurland, President 866-722-5246 Hammond, LA… Read More +
NEWS RELEASEFor Immediate Release Contact: David Kurland, President 866-722-5246 Hammond, LA – Provencher… Read More +
NEWS RELEASE For Immediate Release Contact: David Kurland, President 866-722-5246 Hammond, LA… Read More +