24/7 CLAIM NUMBER: 866-722-5246
The Provencher management team has responsibility for overseeing daily operations and the execution of the business strategy.
Executive General Adjuster
EDUCATION: A.A. Criminal Justice, University of South Alabama; McGill Toolen Institute; Leonard’s School of Insurance
Kenneth Jones, Executive General Adjuster, is a member of the Major Case Unit, assuring delivery of custom client protocols for Provencher & Company, LLC.
Kenneth has an extensive building construction background, having worked in and later managing his family’s construction business since he was a teen. During his adjusting career, Kenneth has handled both residential and commercial lines losses and assisted in re-inspections of both. He is an experienced adjuster capable of handling large losses in excess of $25 million. In a managerial capacity, Kenneth has been a consulting director and administrator for various companies in claim preparedness. He also has experience handling heavy and industrial equipment, new construction, and builder’s risk.
Kenneth has extensive experience in handling catastrophe losses, including those for Hurricane Katrina the Northridge Earthquake and most recently Hurricanes Florence and Michael. Kenneth has worked numerous major hurricanes and is very familiar with the complexities associated with wind vs. flood. He has also deployed for many wind, hail, ice and flood events across the country.
Kenneth’s unique experience with varied aspects of loss management and successful claim resolution brings substantial value as Executive General Adjuster for Provencher & Company, LLC.
CEO/Executive General Adjuster
EDUCATION: B.A. Accounting & Managerial Science, Duke University
As CEO/Executive General Adjuster Jerry is recognized expert in multi-million dollar loss handling, with extensive experience in complex manufacturing, hospitality, wood industries, environmental and business interruption. He is a qualified expert witness in coverage and claim handling, having testified numerous times as a claims expert in coverage and claim handling litigation. He directly oversees the Business Interruption Unit and reviews all large losses handled by Provencher & Company.
Jerry has 38 years experience in property claims, including 16 years with insurance company claims management and Home Office executive experience. As AVP of a major insurer, he operated as Managing General Adjuster, directly managing the General Adjuster, Fire Investigation and Catastrophe Programs.
Jerry is a frequent speaker and instructor having made well over 100 presentations for dozens of claim organizations. He has been published extensively and his articles on coverage and technical claim handling have been published by The American Bar Association, PLRB, Claims Magazine, The Bureau of Alcohol, Tobacco and Firearms, International Association of Arson Investigators and IICRC Mold Remediation Standards.
EDUCATION: B.S. Business Management, University of Maryland - College Park, MD
David Kurland, President of Provencher & Company has over 30 years experience in the insurance industry. Dave has served as Assistant Vice President of home Office Claim Operations for a multinational insurance company. Prior to that, he held various management, consulting, and technical positions, including as the Quality Control Consultant for a major national insurer.
During his career, Dave has managed many local, regional, and national catastrophes. Dave has a strong background in claim systems, change management, coaching, mentoring and team based solutions. He is also an expert in consultative business development and customer service, and skilled in claims resolution management.
Executive Vice President
EDUCATION: B.S. Business Administration/Marketing, Truman State University Kirksville, MO
Jim Abbott, Executive Vice President, is part of the Provencher & Company Executive Team.
With over 30 years’ experience in the property & casualty insurance industry, Jim has managed client relations in the United States, Canada, Europe, and Asia with active responsibility spanning more than five countries. Most recently, Jim operated as President and Chief Operations Officer of a multi-national third party administrator (TPA) and Independent Adjusting firm.
Jim began his career with the Aetna Insurance Company, where in a 15 year career throughout the Midwest and Southwest he rose from adjuster-trainee to Assistant Vice President. Jim’s responsibilities included overall management of the southwest regional property and casualty claim operations as well as the nationwide catastrophe response program and special investigation units.
Following his company experience, Jim assumed the role of Vice President and Claim Manager for a leading brokerage house and an international TPA and adjusting firm managing the operations and advisory claim staff with direct responsibility for establishing and maintaining key client relationships. This ultimately led him to his role of President and COO of the multi-national TPA and Independent Adjusting firm.
Jim’s expertise in managing the technical and relationship aspects of property and casualty claim programs for domestic/ foreign insurers and program administrators enhances his role as Executive Vice President.
Director of Quality Assurance & Claim Operations
EDUCATION: Accounting, Management & Business Administration, Southeastern Louisiana University; Nursing, Charity School of Nursing Delgado
Julie Rock-Chatellier is Director of Quality Assurance & Claim Operations for Provencher & Company.
With over 20 years experience in office management, bookkeeping and customer account management, and over a decade of experience in the insurance industry, Julie assures the claims process transpires smoothly and timely with both our adjusters and clients throughout the course of managing our claim assignments.
Overseeing all of our claims support staff, examiners, bookkeepers, trainers, and regulatory compliance in our National Claim Center, Julie is instrumental in making sure daily and catastrophe assignments and work is being distributed and produced accurately and timely while following all state compliance statutes. She also serves as the claim system administrator.
Julie has served in staff and management assignments in various industries, gaining a working, practical knowledge of marketing, human resources, and account management administration.
Chief Financial Officer
EDUCATION: B.S. Accounting, Towson University - Towson, MD
Michael Arthur, Chief Financial Officer, is part of the Provencher & Company Executive Team.
Mike started his career as controller for an international manufacturing company before moving into Public Accounting over 30 years ago. Mike has been running his own Public Accounting Company since 1989. As part of working with his diverse client base, Mike has also worked for his clients in various capacities from Tax preparation and consultation to part time internal Controller and CFO.
Mike has been affiliated wit Provencher & Company since its’ inception in various tax and consulting capacities and we now happy to have him as the newest member of our Executive Committee.
Vice President, Client Relations
EDUCATION: International Business and Transportation & Logistics, Northeastern University
Kelly Cressy, Vice President of Client Relations, manages client relations for Provencher & Company.
Kelly has been active in the Restoration and Insurance Services Industry since 2003. In this time she has held several roles and has gained experience in all aspects of Residential, Commercial, Industrial, and Catastrophe claims.
Her restoration experience includes Project Management and Estimating as a Sole Proprietor of a National restoration company. Industry certifications include IICRC-WRT/ASD. She has successfully completed the industry standard training course “Designing the Building Envelope for Control of Moisture and Mold and Indoor Air Quality”. Kelly has published many articles in Restoration Industry Publications including: ICS; R&R Magazine; IE Connections; and Claims.
Kelly is certified with the Departments of Banking and Insurance as an instructor in several states. Approved courses include: “Advanced Hardwood and Concrete Drying”; “Ask the Expert”; “After the Disaster: Incompetence and Fraud in the Restoration Industry”; and “The Adjuster Takes Control: After the Hurricane”.
Kelly’s professionalism, diverse training, and industry experience augment her role as Vice President, Client Relations for Provencher & Company.
EDUCATION: B.A. Psychology, University of North Carolina at Greensboro
Melissa Kurland, Account Specialist, oversees assigned client accounts and assures delivery of custom client protocols for Provencher & Company, LLC.
Melissa has over 10 years’ experience in advertising, marketing and client relations as a business owner and producer for numerous events and campaigns in NYC & Los Angeles. She has worked with many High Net-Worth individuals and corporate executives and understands the expectations of those customers; service at the highest level is paramount.
While new to Provencher & Company, Melissa is not new to the industry as she is third generation to enter the business. Both her father and grandfather have worked for multinational insurers and have later owned their own independent adjusting firms.
Melissa is adept at developing positive working relationships, building a close rapport, trust and mutual support with both internal and external clients. She has excellent organizational and communication skills, allowing her to perform well during high volume activity and a major contributor to organizational improvement. Melissa is a solutions seeker, taking initiative in solving problems and excels in developing innovative and creative solutions.
Melissa is a welcome addition to Provencher & Company, LLC.
EXECUTIVE CLAIM MANAGER, EGA
EDUCATION: B.S., Industrial Technology, Minor, Business Administration – East Carolina University; Associate in Claims – AIC
Stuart Retallick, Executive Claim Manager, is part of the Provencher & Company Management Team.
With over 25 years’ experience in the property & casualty insurance industry, Stuart has been a Florida domiciled General Adjuster handling major losses and supervising field adjusters.
Stuart began his career as a forensic engineer investigating marine, industrial, structural failures and fire before becoming an adjuster on both the carrier and independent side. Stuart has regularly conducted training classes in construction design and estimating as well as interpretation of policy coverage. Stuart has been involved in every major hurricane impacting the east coast since 1989 and is well versed in the complexities of wind vs flood.
As Executive General Adjuster, Stuart is recognized as an expert in multi-million-dollar loss handling, with extensive experience in complex losses ranging from high value and historic homes and buildings, water treatment plants, agriculture, wildfires, municipal schools, universities, and other governmental entities. He also has experience with manufacturing plants, including cogeneration steam/electric power plants and fossil fuel pipeline and storage claims. He is a qualified expert witness in commercial property coverage providing depositions and courtroom testimony. He is also an experienced Appraiser and Umpire.
Stuart’s primary responsibility is managing all Supervising Examiners, Account Managers and Catastrophe Team Leaders ensuring the timely delivery of quality and technically correct reporting and maintaining client relationships. He will also offer large loss oversight and hands on handling when needed, especially in an Expert capacity.
Stuart’s extensive leadership experience, skill set and professionalism, augment his role as Executive Claim Manager, EGA.
Claim Operations Manager
EDUCATION: Business Management, Southeastern Louisiana University
Samantha Verneuil is the Claim Operations Manager at Provencher & Company, LLC. Having earned a variety of skills and strengths in the workplace, Samantha’s close attention to detail assures accurate and prompt delivery of custom protocols to clients of the firm.
Samantha’s experience with management and client service is grounded in prior work experience as Lead Claims Processor for the firm. Holding responsibility for file setup, assignment, and review of new client files in accordance with best practices, her duties included ongoing client communication.
Her experience and responsibilities included adjuster licensing compliance, territory and adjuster availability. Samantha has created and maintains training documents for new staff, including systems training for all employees. Her prior management experiences have provided her with the dual foundations of customer and public service interaction.
Samantha’s training, experience, and close attention to industry and regulatory best practices define and provide the framework for her role as Claim Operations Manager for Provencher & Company, LLC.
As Compliance Administrator, Kristin oversees all company regulatory compliance. She is also charged with maintaining our client records and all adjuster personnel files. She keeps our databases of adjuster locations and their availability to service our clients, our integrated mapping system, as well as changes to all client standards. Her experience and responsibilities included adjuster licensing compliance, territory and adjuster availability. Throughout her career, Kristin has gained experience in office & customer account management and has extensive experience in client relations and customer satisfaction.
Director, Forensic Accounting & Regulatory Compliance
EDUCATION: B.A. Business Administration Accounting, Kennesaw State University Kennesaw, GA
Harvey Busby, Jr., Director, Forensic Accounting & Regulatory Compliance, of Provencher & Company, has over 25 years experience in the insurance and accounting arenas. Most recently, he owned his own accounting firm, H.G. Busby & Associates, until its acquisition by Provencher & Company in 2013.
Throughout his career, Harvey has handled thousands of claims involving income loss, business interruption (lost profits), inventory loss and fraud including during some of the largest disasters in US history including, hurricanes Hugo, Andrew and Katrina, the Oklahoma City bombing and the Deep-Water Horizon oil spill.
Prior to owning his own firm, Harvey worked for RGL Forensics as an accounting manager, and as an accountant for Lockheed-Georgia.
Harvey is also a speaker and instructor on economic damage topics pertaining to business income and asset loss calculations, accounting records and analysis, and fraud investigations.
Business Interruption Consultant
Kandy Ray, Assistant Vice President, Business Interruption, of Provencher & Company has over 30 years experience in business office management, bookkeeping and business accounting, as a Business Interruption Loss Calculator and Financial Analyst for a national independent adjusting company.
During her career, Kandy has served as staff and management within various industries, gaining a working, practical knowledge of their internal accounting systems. A strong background in accounting prepared her for the financial management of a successful, multi- location family business. Experience gained from service in a high level accounting firm in the state of Florida and management of various catastrophes has prepared her for the position she now holds today with Provencher & Company.
Business Interruption Case Manager
EDUCATION: Accounting, University of Southwestern LA
Jodi T. Venable works as a Business Interruption Case Manager in the Forensic Accounting & CPA Expert Services Unit at Provencher & Company, LLC. With experience and training in both claims administration and accounting, Jodi has developed an analytical mindset that guides her to excel in her role. Her attention to detail assures accurate delivery of custom protocols to clients of the Company.
Jodi began her career as an Office Manager in a medical/dental practice in Lafayette, LA. Here she coordinated patient care, scheduling, and insurance claims information. She then moved to several Accounting Supervisor/Office Manager roles with additional responsibilities as Safety Coordinator in the Oil/Gas Services industry. In these roles, she supervised multiple departments and employees, handled A/P and A/R, HR, vendor relations and payroll.
Jodi then began a General Adjuster Claims Assistant role, where she was responsible for purchasing and reconciliations, ALE, business Loss of Use, and desk file review of CAT reports. She gained experience with DOD contractors in Site Sustainment for the USMC. Here she earned a Secret Security Clearance. Jodi has served in positions of increasing responsibility with engineering technology and forensic engineering firms in Louisiana for over a decade.
Jodi lists travel and family time as personal interests.
A self-described lifelong learner, Jodi’s training and close attention to industry and regulatory best practices enhance her role as Business Interruption Case Manager for Provencher & Company, LLC.
Executive General Adjuster
Barton Bennett, Executive General Adjuster, is a member of the Major Case Unit, assuring delivery of custom client protocols for Provencher & Company, LLC.
Barton has garnered over thirty years’ experience and training in a wide variety of complex, catastrophic, and daily claims management assignments. He has claim handling experience from simple claims, to complex multi-million dollar losses; with Large loss commercial claims up to $20 million. He has worked with a number of attorneys around the country, both plaintiff and defense, as a claims investigator, mediator, arbitrator and expert witness in disputed and/or litigated claims.
Senior Field Adjuster
EDUCATION: Tambov State University - MA, Linguistics
Alex Chernov, Senior Field Adjuster, is a member of the Major Case Unit, assuring delivery of custom client protocols for Provencher & Company, LLC.
Alex has garnered experience and training in a wide variety of complex, catastrophic, and daily claims management assignments. He has been responsible for successful claims resolution in Insurance Carrier, Independent Adjuster, and Construction Business Owner roles.
Alex began his service in an Independent Adjuster setting, successfully resolving catastrophe, commercial and residential property claims. He held responsibility for assigning and supervising outside vendors. Moving into an Insurance Carrier role, Alex held full responsibility from FNOL to resolution for medium to complex commercial claims. This included: building and betterment damages; business personal property damages; time element; business interruption; and extra expense reporting. He has experience with equipment breakdown and inland marine assignments. He has served during multiple catastrophes.
Alex enjoys time with his wife and their two children. He is committed to crafting a comprehensive, quality adjusting product. As a dedicated student of the industry, Alex brings many attributes to his new role at Provencher & Company, LLC.
Senior Field Adjuster
EDUCATION: University of Central Missouri - BS, Automotive/Management; Moberly Area CC - AS, General
Brad Gipson, Senior Field Adjuster, is a member of the Major Case Unit, assuring delivery of custom client protocols for Provencher & Company, LLC.
Brad has garnered over ten years’ experience and training in a wide variety of complex, catastrophic, and daily claims management assignments. He has been responsible for successful claims resolution in Insurance Carrier, Independent Adjuster, and in Reinsurer settings.
Brad’s insurance career began in a carrier setting, where he provided technical support to a field force of 200 agents. He was responsible for training and implementation of company programs, policies, and procedures. With a strong understanding of coverage, he moved to claims, bringing problem claims to fair and timely resolution. He trained new adjusters, and continued his personal technical training.
As a multi-line adjuster, Brad has delivered successful resolution involving complex catastrophe, commercial and residential property, and liability assignments. He is proficient with multiple claims reporting platforms. Brad has provided expertise and advice for many agricultural claims programs.
Brad enjoys outdoor time with his wife and their three children. He is an avid golfer. As a dedicated student of the industry, Brad brings substantial experience to clients of Provencher & Company, LLC.
Sr. Account Manager/General Adjuster
EDUCATION: B.S. in Education, Millersville University - Millersville, Pennsylvania
Brian Single, Senior Claim Examiner and General Adjuster, for Provencher & Company is a seasoned professional with over 24 years of experience in the adjusting and investigating of multi-line insurance claims.
Brian, who began his career as an educator, has worked in the insurance profession for both insurance companies and as an independent adjuster. Brian has developed an expertise in coverage analysis, personal lines and commercial lines property & casualty adjusting and investigation techniques and has been a speaker at seminars and training sessions.
Brian currently oversees the handling of all liability claims and assists in the investigation of those claims. Brian has experience in investigating, evaluating and settling a wide variety of general liability losses. In addition, Brian reviews all aspects of adjuster reporting and provides practical solutions, recommendations and suggestions to assist our adjusters to meet the expectations of our clients.
Supervising Examiner/General Adjuster
EDUCATION: BA, Government, Southeastern LA University, LA
Scott Hathaway, Account Manager/GA, oversees assigned client accounts, assuring delivery of custom client protocols for Provencher & Company, LLC.
A seasoned adjuster of some 25 years, Scott has garnered a wealth of experience and training in a wide variety of complex, catastrophic, and daily claims management assignments. He has been responsible for successful claims resolution in Insurance Carrier settings, in several Independent Adjuster agencies, and in many other Risk Management and Business Owner roles.
Scott, as a Senior Multi-Line Claims Adjuster, brings to successful resolution claims in diverse areas, including: Personal and Commercial Property; Coverage Analysis; Wind, Fire, Water and Hail Losses; Earthquake Losses; Environmental Claims; Narrative Reporting; and Commercial and Homeowner Losses up to $2 million.
His experience with claims management roles in an IA setting brought Catastrophe experience as a Regional and National Catastrophe Adjuster and Re-Inspector. Scott has extensive Catastrophe experience, having brought to resolution claims of up to $750,000. His experience includes being a franchise owner of a Fire and Water damage restoration firm, handling both residential and commercial losses.
Scott enjoys time with family, and is a dedicated student of the industry. His broad life experience and developed industry expertise augment his role as Account Manager and General Adjuster for clients of Provencher & Company, LLC.
David Ryan, Supervisor Examiner, oversees assigned client accounts and assures delivery of custom client protocols for Provencher & Company, LLC.
An energetic and enthusiastic professional, David has gathered 14 years of experience in the adjustment of property claims both residential and commercial, in the catastrophic and daily claims arena. He has been responsible for successful claims resolutions in both the Insurance Carrier and Independent Adjuster settings.
David began his insurance career in an Independent Adjuster setting, where he handled complex losses involving high-value homes, properties on the historic register, and agricultural losses. David then moved into the carrier setting as a multi-lines adjuster delivering successful resolution to claims involving complex catastrophe, commercial and residential property, and property liability. A student of the industry, David continues to hone his skills and has developed a strong understanding of coverage.
David’s unique experience with varied aspects of loss management and successful claim resolution brings substantial value to our team. In his spare time, David enjoys spending time outdoors with his wife and three children. He will often be found riding horses, fishing, hunting or just enjoying the outdoors with friends and family.
EDUCATION: University of Southwestern Louisiana, Lafayette; B.B.A., Insurance and Risk Management, Major: Finance, Minor: Marketing